Pre-Sales FAQ

Pre-Sales FAQ

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Below you will find the questions we frequently receive. Although we hope you find the answer you are looking for here, we urge you to contact us if you have any further questions as we would be happy to answer any questions you might have.

What Makes Natiki So Special?

We work with our clients to get what they need and want. If you have a website problem then we have a website problem.

Do You Offer A Money Back Guarantee?

Yes.  Should you be unhappy with our services we offer a 14 day unconditional money back guarantee.

What Support Do You Offer?

If you have a problem we have a problem. We aim to answer all support requests as quickly as possible. Clients have access to an online help desk system, additional FAQ's, tutorials and demos.

Are There Any Hidden Charges?

No. All our charges are listed. We provide written quotes before performing any work.

How Do I Cancel My Account?

Simply submit a support request to cancel your account. If possible we would appreciate the information as to why you are cancelling your account, however this is not a requirement.

How Do I Pay?

By direct deposit into our bank account. Account details will be forwarded at time of our quote acceptance.

Where & How Is My Site Hosted?

We have put in a fast and redundant infrastructure to provide you with the best possible hosting experience.

What Content Management System Do You Use?

We use Joomla! as it is a flexible, powerful, easy system to use for novice and advanced users alike.

Can I Manage My Own Content?

Yes. You can manage your own content should you be on our complex hosting plan.

Is There A Charge To Upgrade/Downgrade Between Hosting Plans?

Only when upgrading from our simple to complex plan. This will incur an a $165 upgrade fee for a total of $715 (incl GST). When downgrading from our complex to simple plan there is no fee payable.